Samsung's Galaxy Note 7 apology is appreciated, but transparency and details about what went wrong will go farther for the brand.
2016-11-09 08:37:49
alice
11
That transparency will do more to repair Samsung's brand hit than any apology will. Here's what questions I'd like answered:
How did the handoff between the players in the supply chain lead to the Galaxy Note 7 battery issue?
What processes will be changed?
How does Samsung's post mortem apply to the smartphone industry overall?
The actual cause of the battery issue and the role of hardware and software integration?
Where did Samsung controls and management decision making fall short and what's being done to fix those process shortfalls?
Add it up and the investigation into the device and its parts are important. The processes and learning for the rest of the industry will be just as important.
-
Global Connector Industry[2016/10/29]
-
Plastic water bottles accused of much more than just causing cancer[2016/10/20]
-
How Gaza’s plastic factories are betting on recycling[2016/11/03]
-
How Scientists Turned Junkyard Scrap Metal Into A Battery[2016/11/08]
-
Japanese battery maker TDK reels from Samsung Note 7 debacle[2016/10/12]
-
Apple's iPhone 7 Lands in Last Place in Battery Life Test[2016/10/04]
-
How to stop your smartphone battery from exploding[2016/09/30]
-
Samsung Galaxy Note 7 Replacement Still Problematic? Users Complain Over New Battery Issues[2016/09/26]
-
Samsung apologizes to Galaxy Note 7 customers[2016/11/09]
-
Mopie Powerstation Review: A Smartphone's Secret To All-Day Battery Life[2016/09/26]
-
How can a battery catch fire?[2016/10/15]
-
iPhone 7 battery charging is so much slower than rivals (but at least it won’t explode)[2016/10/13]