Samsung apologizes to Galaxy Note 7 customers
2016-11-09 08:35:49
alice
25
Samsung delivered an open letter to Galaxy Note 7 customers, apologized and said it is working to resolve the problems that led to a recall and then death of the device.
But Samsung's next milestone in winning back customers will be most important. Here's the line that matters in Samsung's apology (emphasis added):
Samsung is fully committed to identifying and addressing the source of the Note 7's battery issue. We have already initiated investigations with independent third party experts to carefully revisit every aspect of the device, including the battery, hardware and software, and manufacturing processes. Once available, we will transparently share our findings.
-
Plastics: this U of T ecologist is working to save the world's oceans and lakes from garbage[2016/10/10]
-
2016years Reach Test Report[2016/09/11]
-
Rigid Transparent Plastics: Global Markets Outside North America[2016/10/14]
-
Microsoft Surface Pro 3 Users Haunted By New Battery Issue: How To Fix It[2016/09/23]
-
Apple is working on iPhone batteries that last longer and don’t explode[2016/10/08]
-
With Samsung's Note7 Crisis in Full Bloom, a New Patent Filing Reveals Samsung Rethinking Removable Batteries[2016/10/11]
-
A window into battery life for next-gen lithium cells[2016/10/19]
-
THE BATTERY TECHNOLOGY THAT COULD PUT AN END TO BATTERY FIRES[2016/10/25]
-
Should you fear your phone battery?[2016/10/13]
-
iPhone 7 battery charging is so much slower than rivals (but at least it won’t explode)[2016/10/13]
-
How can a battery catch fire?[2016/10/15]
-
Samsung's Galaxy Note 7 apology is appreciated, but transparency and details about what went wrong will go farther for the brand.[2016/11/09]
-
AM Alert: Plastic bags’ environmental impact debated[2016/10/18]
-
Samsung Galaxy Note 7 Replacement Still Problematic? Users Complain Over New Battery Issues[2016/09/26]