Samsung apologizes to Galaxy Note 7 customers
2016-11-09 08:35:49
alice
9
Samsung delivered an open letter to Galaxy Note 7 customers, apologized and said it is working to resolve the problems that led to a recall and then death of the device.
But Samsung's next milestone in winning back customers will be most important. Here's the line that matters in Samsung's apology (emphasis added):
Samsung is fully committed to identifying and addressing the source of the Note 7's battery issue. We have already initiated investigations with independent third party experts to carefully revisit every aspect of the device, including the battery, hardware and software, and manufacturing processes. Once available, we will transparently share our findings.
-
Prime Directive: Is Toyota Embracing Electric Vehicles After All?[2016/11/12]
-
MSDS for RAW PVC MATERIAL[2016/09/11]
-
Global Connector Industry[2016/10/29]
-
Toyota’s product plan reportedly includes several small models, including a compact SUV, likely targeting a range greater than 215 miles and built on the Toyota New Global Architecture (TNGA) platform[2016/11/12]
-
Samsung's Galaxy Note 7 apology is appreciated, but transparency and details about what went wrong will go farther for the brand.[2016/11/09]
-
Apple's iPhone 7 Lands in Last Place in Battery Life Test[2016/10/04]
-
Japanese battery maker TDK reels from Samsung Note 7 debacle[2016/10/12]
-
BLOG For want of a better battery: Bob McDonald[2016/10/15]
-
With Samsung's Note7 Crisis in Full Bloom, a New Patent Filing Reveals Samsung Rethinking Removable Batteries[2016/10/11]
-
St. Jude Warns Defibrillator Patients About Battery Risks[2016/10/12]
-
Battery power unviable alternative to traditional energy sources[2016/10/25]
-
The cost of plastic packaging[2016/10/18]
-
Video Microscopy Technique Reveals How Battery-Killing Dendrites Grow[2016/10/21]
-
iPhone 7 battery charging is so much slower than rivals (but at least it won’t explode)[2016/10/13]